Trust & Safety
Indiegogo exists to unite people around the ideas that matter to them, and providing a safe, secure, and trusted platform is an essential part of achieving that mission. Every day, Indiegogo’s community of entrepreneurs and backers push forward new products, new creative projects and new causes in every corner of the world. It’s a global collaboration built on transparency, trust, and a passion for new ideas.
We have safeguards in place
Your trust in Indiegogo is important. We do our best to ensure you have a positive and safe experience with Indiegogo. Our experienced Trust and Safety team routinely runs automated and manual reviews of campaigns based on continuously-evolving algorithms using multiple data points. We have round-the-clock monitoring in place to protect the information we collect online and prevent unauthorized access. We work closely with payment leaders to ensure your funds are processed securely and efficiently.
In addition to these routine reviews, our team also investigates real-time feedback and concerns from our community and partners. We hold our campaign owners accountable, from identity verification to monitoring communication and transparency with backers. Indiegogo does not tolerate abuse of our system and takes appropriate action necessary to maintain the integrity of our platform.
Your role in bringing new ideas to life
We believe that every idea deserves an equal shot at success, and that great things happen when backers and entrepreneurs join together to create something new. It’s a journey that requires trust and transparency at every step. And like every meaningful journey, this one can have both risks and rewards. We’re committed to equipping every campaigner with the tools not only to create and ultimately deliver a successful project, but also to keep their community of backers in the loop, including when things don’t go as planned. It’s with this transparency and support that great projects come to life.
Transparency and communication
Do the research
Learn more about the project and the people behind it. Review the story (look for the “Risks and Challenges” section), team profiles, updates, and comments to get a good sense of what you’re backing and to feel confident in your decision. Find out what stage a product is in—from Concept to Shipping—to help assess risk. Read tips for how to evaluate a campaign.
To follow up with campaigns you’ve backed, you can contact the campaign owner at any time with a direct message or comment. The comments allows you to follow feedback and Q&As between the campaign owner and other backers throughout the campaign’s progress. Learn how to contact a campaigner.
If something looks wrong to you, tell us! We encourage our community to report suspicious activity and voice concerns via the Contact Us page or the “Let us know” link on every campaign. Our Trust and Safety team monitors feedback and takes action if needed to protect our community.
Paint the full picture
Give contributors peace of mind and the confidence in backing your project by including detailed information about your team, qualifications, and track record. Be open about the risks and challenges. The more information you provide upfront, the more potential backers will see you’re trustworthy and committed to seeing your project through. Enhance your profile card.
Keep everyone informed of your progress or setbacks through commenting, direct communication and frequent updates. Engaging contributors will help establish trust, while a lack of communication may result in backers losing faith and possibly changing their minds. Learn best practices for customer support.
Vet your partners
We recommend researching any organization you’re interested in partnering with and proceeding with caution before responding to services claiming affiliation with Indiegogo and/or offering to market your campaign. For product entrepreneurs, our partnership with Arrow Electronics can help you go to market more efficiently.
We are here to support you
We understand that projects encounter obstacles, and unforeseen circumstances may prevent entrepreneurs from being able to fulfill. This should always be communicated. Failure to provide regular updates and maintain open communication may result in restrictions to individual Indiegogo accounts or suspension of campaigns.
We require evidence of working prototype from all campaign owners before granting the Prototype Stage to any campaign. While we don’t review campaigns for feasibility, if we receive questions or concerns regarding a particular project, our Trust and Safety experts review and address these concerns with the campaign owners directly.
Indiegogo does not resolve disputes, nor do we offer refunds once funds have been disbursed. It’s the entrepreneurs’ responsibility to provide as much information to potential backers as possible, and up to backers to decide whether or not to back a project.